Blog

Field notes on closing the loop.

Practical writing about feedback, prioritization and closing the loop.

Oct 28, 2026 · 5 min read

Closing the feedback loop: from idea to release note

Collecting feedback is the easy part. Telling people what happened to their idea is where trust is built.

Oct 12, 2026 · 4 min read

Net Promoter Score is simple math, but it is easy to report misleadingly. Here is how to keep it honest.

Sep 30, 2026 · 3 min read

A walkthrough of adding feedback, voting, a roadmap and release notes to any website with one script tag.